Terms of service

OVERVIEW

This website (kajoul.com) is operated by Natural Vibez International LLC FZ. Throughout the site, the terms “we”, “us” and “our” refer to the brand Kajoul.

Kajoul offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your jurisdiction of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to UAE copyright and cybercrime laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks in compliance with UAE security standards.

SECTION 3 – ACCURACY OF INFORMATION & PRICES

While we strive for accuracy, we are not responsible if information made available on this site is not accurate, complete, or current. Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of the Service.

SECTION 4 – PRODUCTS (KAJOUL DATES)

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products.

SECTION 5 – ACCURACY OF BILLING

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail or billing address/phone number provided at the time the order was made.

SECTION 6 – PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international or UAE federal regulations; (c) to infringe upon or violate our intellectual property rights; (d) to submit false or misleading information; or (e) to upload or transmit viruses or any other type of malicious code.

SECTION 7 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the Courts of the UAE.

SECTION 8 – LANGUAGE

In accordance with UAE Consumer Protection regulations, if these terms are translated into Arabic, and there is a conflict between the English and Arabic versions, the Arabic version shall prevail for legal purposes.

SECTION 9 – PRODUCT IMAGES & NATURAL VARIATIONS DISCLAIMER

All product images, visuals, designs, and representations displayed on this website are for illustrative and marketing purposes only.

While we make every reasonable effort to accurately display the appearance of our products, the actual product received may vary slightly from the images shown on the website.

Kajoul products are made from natural dates, and as such:

• Each date piece is naturally unique in shape, size, colour, and texture

• Natural variations are expected and are inherent to agricultural products

• Such variations do not affect product quality, safety, or compliance

• Product size and visual appearance may differ from online images

These variations may occur due to, but are not limited to:

• Natural agricultural and seasonal variations

• Differences in lighting, photography, and image processing

• Screen resolution, device settings, and display differences

Accordingly, the product you receive may not appear exactly as shown on the website.

These natural variations are normal, unavoidable, and fully compliant with applicable food product standards and regulations, including guidelines issued by Dubai Municipality and relevant UAE authorities.

Such variations shall not be considered a defect, damage, or quality issue and do not qualify for returns or refunds, except as expressly stated in our Refund Policy.

SECTION 10 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

• Company: Natural Vibez International LLC FZ

• Brand: Kajoul

• Email: sales@kajoul.com

• Phone: +971 50 706 2568

• Website: www.kajoul.com